About Charterhouse Partnership
Charterhouse is a recruitment agency that has been placing talent since 2003. It recruits across technology, finance, business support, HR and medical, with teams in Singapore, Hong Kong and Dubai, as well as in Brisbane, Sydney and Melbourne in Australia.
As a sales-led agency, Charterhouse relies on its consultants to win new clients, grow existing accounts and connect with the right candidates for every role. Smart use of contact data for recruitment agencies is critical to growing the business.
Industry: Staffing and recruiting
Country: Australia, Singapore, Hong Kong and the UAE
Use case: Business development and candidate outreach for recruitment teams
The challenge
Recruitment is a sales business. Charterhouse consultants prospect every day to find new clients, keep existing clients engaged and reach candidates who are not actively looking.
That work depends on having the right phone number or email for the right person. When a consultant can’t find a hiring manager’s or candidate’s contact details, the conversation never happens.
We are a sales-based recruitment agency. We need to win work and Firmable helps us with that
Peter Bateson
Director, Tech Recruitment Division, Charterhouse
Charterhouse had been using several sales intelligence and recruitment tools side by side. Even with multiple tools, consultants still hit gaps where a number or email simply wasn’t there. As an APAC agency, the team also needed data that reflected each local market rather than a global database with thin regional coverage.
The solution
Charterhouse first heard about Firmable when the team called Peter directly. The pitch was simple: a platform built for this part of the world, with better local coverage than the alternatives.
Rupert from Firmable gave me a call one day out of the blue and said they had a platform that was better than the competitors because it was predominantly Australian based. So I thought it was worth a try and we gave it a shot.
Rather than take that on trust, Charterhouse ran a rigorous trial. Every recruitment team, from technology and finance to HR and medical, tested Firmable against two other platforms at the same time. For every contact, the team checked which platform actually had the contact data they needed.
The results made the decision clear, and Firmable is now used by around 30 consultants across the business. Today, Charterhouse uses Firmable to:
- Find direct contact details: Consultants reveal verified mobiles and emails for hiring managers, clients and candidates.
- Request missing data: When a number or email isn’t available, consultants can request it, so gaps don’t become dead ends.
- Feed the CRM: Firmable is integrated with Charterhouse’s database, so consultants import contacts straight into their system of record.
- Spot hiring activity: Signals flag companies that are likely to be hiring, giving consultants timely leads for business development.
Probably one of the best features about Firmable that I haven’t seen elsewhere is that you can request phone numbers and emails
Firmable’s account managers, including Rupert and Rowan, run quarterly training for the team, onboard new starters and deliver refresher sessions on using the database and Signals.
The results
Firmable has become a core part of how Charterhouse consultants win business and reach talent in APAC.
- 20 to 30% more accurate data: In a head-to-head trial against two other platforms, Charterhouse estimated Firmable was 20 to 30% more accurate and had more numbers.
- More calls, more conversations: More verified numbers means consultants can call more people, and email coverage extends their reach further.
- Fewer dead ends: The ability to request phone numbers and emails lets the team reach people they otherwise couldn’t.
- More than a contact tool: With CRM integration, a searchable database and hiring Signals, Firmable now supports lead generation as well as contact discovery.
- Consistent adoption: Quarterly training and new starter onboarding keep around 30 consultants confident using the platform.
Once we went through the results, comparing the different tools, we estimated that Firmable was 20 to 30% more accurate and had more numbers.
For Peter, the bottom line is simple: “Without Firmable, we’d be lost.”
Why Firmable
- Built for APAC: Locally verified mobiles and emails for the markets Charterhouse recruits in.
- Proven accuracy: More numbers and higher accuracy, tested contact by contact against other platforms.
- Request on demand: Ask for missing phone numbers and emails rather than accepting gaps in contact data for recruitment agencies.
- Signal-led business development: Hiring Signals and a searchable database surface new client leads.
- Hands-on support: Dedicated account managers and quarterly training for every consultant.
“Firmable is like my best teammate. It’s just a shame that it can’t join us for the Top Biller lunches!”
Peter Bateson
Director, Tech Recruitment Division, Charterhouse
